Shipping policy and information

Please allow 1 to 3 business days to process your order (of in-stock items).  We use FedEx or USPS to ship your order.  Unless requested by the carrier, we do not require a signature for delivery.  If you are not home, a note will be left with directions on how to receive your order.

*Estimated Shipping Times* 

FedEx Ground: Up to 5 business days (within the 48 contiguous states)
USPS Priority Mail: 2-5 business days (within the 48 contiguous states)

Please note that delivery times are estimates. Weekend orders, holidays, and inclement weather can cause shipping times to vary. 

FedEx Ground Service Map:

The Shipping costs appearing in your shopping cart are calculated based on the rates listed below.

Order Subtotal Carrier Rate Amount
USPS $5.50
FedEx $7.50
USPS $7.50
FedEx $10.20
USPS $8.50
FedEx $11.60
USPS $9.50
FedEx $13.00
USPS $10.50
FedEx $14.30
USPS $11.50
FedEx $15.70
USPS $13.50
FedEx $18.40
USPS $16.50
FedEx $22.50
$150.00 and up

We are basically able to ship to the contiguous 48 states. Please contact us at info@santokunyc.com or +1-914-667-1891 for shipping to Hawaii, Alaska, other US territories and other countries. 

We are not responsible for any shipments that are lost, stolen, or damaged during transit. The buyer assumes all responsibilities of claims made with the shipping carrier.      
Please call the shipping carrier you chose to resolve the matter. 

If the carrier returns an undeliverable package to Santoku NYC, we will contact the customer. At that time, the customer can choose to submit payment for to send it to the recipient again.

Customer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. Customer is responsible for the accuracy of the shipping information in their order information.



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